Purchasing from the official Saffron Books website, ie this website, is protected by a consistently robust refunds policy.
Patrons are reminded that the refund terms and conditions set out below apply to orders placed through this website only and not to orders for Saffron Books titles received through other outlets. Further information can be obtained by contacting us.
Saffron Books unconditionally guarantees books purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery or collection notification email for a refund of the product cost and despatch cost without needing a specific cause although the buyer is responsible for any costs of returning the goods. However if the return is due to an error that we at Saffron Books have made, we will gladly refund both the original delivery charge and the cost of return postage.
Exclusions to this are digital publications and e-books, where the seals on the product have been broken, or any items that are marked as non-refundable on their product pages at the time of ordering. The buyer’s statutory rights still apply for all such items.
Purchase of admission tickets to specific events organised by Saffron or EAPGROUP, including conferences, seminars and workshops and any scheduled events of Eastern Art Report Forum, The Middle East in Europe Forum, European Crossroads Forum etc, are subject to refund policies set out by the organiser at the time of the registration.
I. Returns Policy
The following terms and conditions apply —
Damage Issues If a purchased item is damaged upon receipt the buyer must notify Saffron Books Customer Services within seven days, using the Contact Form or directly via our general reception email or to orders-at-eapgroup.com. The time limit for return is still 30 days for your convenience.
Late Delivery In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
21 days after dispatch if the item was sent UK 2nd Class
15 days after dispatch if the item was sent UK 1st class
28 days after dispatch if the item was sent Western Europe Airmail
28 days after dispatch if the item was sent USA/Canada Airmail
38 days after dispatch if the item was sent Rest of the World Airmail
Courier services will only be refunded or replaced if the tracking details show that the goods have not been signed for at the correct address. If the goods are delayed through customs or issues with the receiver of the goods Saffron Books will not refund or replace. Should delays occur in the delivery that are caused by the courier a discretionary refund to reflect the level of service may be provided.
Ia. Returns Procedure
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:
|Web Orders Returns
|EAPGROUP INTERNATIONAL MEDIA
|London W6 8DA
|UNITED KINGDOM [UK]
Please contact Saffron Books before returning your book so that we are fully equipped with information to deal with your return of the item.
Ib. eBooks etc
Digital publications including ebooks are not refundable unless the product is faulty as these are not returnable by either the purchaser or retailer to the supplier. eBooks are deemed delivered to the purchaser upon the provision of the download file and Saffron Books is not responsible for any issues local to the purchaser, or for any decision by the purchaser not to download the eBook.
II. Progress and Update on the Delivery of an Order
Buyers are advised to check their order’s current status, which is provided via email updates delivered to their designated email (in case of guest buyers who have not registered) and directly in the account of registered buyers. If your books have not arrived within the designated delivery time buyers can enquire into the status of their order by e-mail to orders@SaffronBooks.com or by telephone to +44  208 392 1122 or by fax to +44  208 392 1422.
III. Cancellation of a Book Order
A customer may cancel an order between placing that order and up to 7 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made upon receipt of the goods back at Saffron Books address as indicated above and as follows: Web Orders Returns, Saffron Books, EAPGROUP INTERNATIONAL MEDIA, 3 Shortlands, London W6 8DA, UK . The cost of returning the goods to Saffron Books will be the responsibility of the customer or Saffron Books depending on the reason for cancellation. The terms for refunds and returns are set out above. Digital publications including ebooks are not refundable. See Ib. eBooks etc
IV. Responsibility for Local Taxes and Duties
The UK sales tax of Value Added Tax (VAT) is not applicable to or payable on books but is often charged on courier deliveries. Buyers within the EU who have a VAT code should mention this when placing an order to ensure VAT exemption. There is no tax chargeable to book buyers outside the European Union but in certain countries domestic duties or taxes on books may apply, in which case enquire locally before ordering.
V. Security of Credit and Debit Card Payment Options
This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Saffron Books.
Saffron Books cannot be held liable for lost, stolen or damaged cards or any credit amounts on such cards.
VII. Data Protection
Saffron Books does not and further undertakes not to divulge to any third party any information concerning customers that would be in breach of the Data Protection Acts.
VIII. These Terms & Conditions
Saffron Books reserves the right to add to or amend these terms and conditions, any such changes to be notified via this page, this website.